.ticket-shell{max-width:1200px;margin:auto;padding:clamp(2rem,6vw,5rem) clamp(1rem,5vw,4rem)}.ticket-shell.narrow{max-width:1000px}.ticket-heading{display:flex;align-items:flex-end;justify-content:space-between;gap:2rem;margin-bottom:2rem}.ticket-heading h1{font-size:clamp(2.3rem,5vw,4.5rem)}.ticket-list{display:grid;gap:1rem}.ticket-card{display:block;padding:1.3rem;background:#fff;border:1px solid var(--line);border-radius:.65rem;color:inherit;text-decoration:none}.ticket-card:hover{border-color:var(--forest);box-shadow:0 8px 24px #073b3512}.ticket-card>div:first-child,.ticket-meta{display:flex;align-items:center;justify-content:space-between;gap:1rem;flex-wrap:wrap}.ticket-card>div:first-child span,.ticket-meta{color:#5b6e68}.ticket-meta{justify-content:flex-start;font-size:.9rem}.ticket-grid{display:grid;grid-template-columns:2fr 1fr;gap:1rem;margin-bottom:1rem}.ticket-panel,.resolution{background:#fff;border:1px solid var(--line);border-radius:.65rem;padding:1.4rem;margin-bottom:1rem}.ticket-panel h2,.resolution h2{font-size:1.35rem}.ticket-facts dl{display:grid;grid-template-columns:auto 1fr;gap:.5rem 1rem}.ticket-facts dt{font-weight:800}.ticket-facts dd{margin:0}.status-pill{display:inline-flex}.status-pill.submitted{background:#fff0c9;color:#6d4a00}.status-pill.acknowledged,.status-pill.assigned{background:#e2ecff;color:#174785}.status-pill.in_progress{background:#e8e1ff;color:#48318a}.status-pill.resolved,.status-pill.closed{background:#d9f2df;color:#185728}.status-pill.rejected{background:#fde2e2;color:#8b1717}.priority-pill{font-weight:800}.priority-pill.high,.priority-pill.emergency{color:#9b1c1c}.conversation{display:grid;gap:.8rem;margin-bottom:1rem}.conversation article{background:#f3f7f5;padding:1rem;border-radius:.4rem}.conversation article.internal-note{background:#fff4d6;border-left:4px solid var(--gold)}.conversation time{float:right;color:#63736e;font-size:.85rem}.conversation p{margin-bottom:0}.comment-form{display:grid;gap:.8rem}.comment-form label{font-weight:750}.comment-form textarea{display:block;width:100%;padding:.75rem;border:1px solid #94a49e;border-radius:.3rem;font:inherit}.timeline{display:grid;gap:.8rem;padding-left:1.4rem}.timeline li span{display:block;color:#63736e;font-size:.85rem}.ticket-actions{display:flex;gap:1rem;flex-wrap:wrap}.resolution{background:#e8f5ec}.back-link{display:inline-block;margin-bottom:1rem;color:var(--forest)}.overdue{color:#9b1c1c;font-weight:800}.admin-search select{display:block;width:100%;padding:.65rem;border:1px solid #94a49e;border-radius:.3rem;background:#fff;font:inherit}@media(max-width:760px){.ticket-heading{align-items:flex-start;flex-direction:column}.ticket-grid{grid-template-columns:1fr}.conversation time{float:none;display:block}.ticket-facts dl{grid-template-columns:1fr}}